WESBANK UNEXPLAINED WARRENT.

WESBANK UNEXPLAINED WARRENT.

On the 25th March 2024 I did a review about Wesbank. I notice that they responded to all reviews here. I never got a reply back on my review here. Sallie Wiesaal only send me email stating that they received my complaint and that the matter will be referred to the relevant departments for investigate and respond to my complaint no later than the timelines. Timeline given was 5 business days / (40 business hours).

At long last they could trace the 2 payments that was the cause of this whole situation not showing on my statement. My question is for almost a year I mailed and called Wesbank regarding this payments. They kept referring me back to my bank. Maria Motloaestsi could trace this payments within 3 day.

When this entire situation happend Fadia Ely from ( Jeff Gowar Inc). Wesbanks Attorneys revered me to Nokuthula Lekitlane at Wesbank who is dealing with my account. At that time Nokuthula Lekitlane was on leave. Haven't heard anything from her since. I spoke to Maria Motloaestsi the entire time to resolve this issue and just copy Nokuthula in all mails.

It's now more than 2 weeks since Maria Motloaestsi informed me that they traced my missing payments. I have send several mails to both and did a few phone calls as well. But still no feedback from any of them the last feedback that I got was Maria saying to me that its been escalated to management for further investigation. This was on the 11th April. We now on the 22nd April I have left several messages and no luck with any feedback or phone call's back from anyone at Wesbank.

I think I must send Wesbank a bill for all my phone calls emails and emotional suffering and the times I have waisted this entire time. Wesbank is quick to hand you over for collection but poor to respond to any queries. So this leave me with no option as to go to the Ombudsman.