tB
tim B
1 reviews | Active since Oct 2013
18 Feb 2020, 18:12
Wesbank ********* Transaction Delays
I recently found out that car dealers get a kickback from Wesbank if they get customers to sign at higher interest rate. I have had 3 or 4 vehicles with them and recently it has taken them over a week to transfer funds from one account to the other however they promise it will be resolved within 24 - 48 hours, this delay results in them charging more interest on the amount, so if you want to pay a vehicle off, which I did, if they can delay the payment in any way possible they will do so, in order for them to charge more interest on the transaction.
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Replies (1)WesBank's replyOfficial
19 Feb 2020, 10:09Dear Tim,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply19 Feb 2020, 10:09
Official
Dear Tim,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
