tB
tim B

1 reviews | Active since Oct 2013

18 Feb 2020, 18:12

Wesbank ********* Transaction Delays

I recently found out that car dealers get a kickback from Wesbank if they get customers to sign at higher interest rate. I have had 3 or 4 vehicles with them and recently it has taken them over a week to transfer funds from one account to the other however they promise it will be resolved within 24 - 48 hours, this delay results in them charging more interest on the amount, so if you want to pay a vehicle off, which I did, if they can delay the payment in any way possible they will do so, in order for them to charge more interest on the transaction.

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Replies (1)
WesBank
WesBank's reply19 Feb 2020, 10:09
Official
Dear Tim,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution