WM
Wellington M
1 reviews | Active since Aug 2015
27 Jul 2022, 15:54
Wesbank ********* practice
I have been trying to cancel my service plan and dent and scratch covers with Wesbank and it seems like the process is dragging. I dont understand why it takes a few days to load the payments on your profile but when canceling they take forever. I am trying to sell the car but i cannot do that when these services are still attached to the car which i will nolonger need. I have been calling the call center numerous times and have escalated the matter with my private banker to still get no joy. Can some please assist with this matter
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WesBank's replyOfficial
27 Jul 2022, 17:02 Dear Wellington, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply27 Jul 2022, 17:02
Official
Dear Wellington, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution