PN
P N
1 reviews | Active since Oct 2017
07 Aug 2023, 10:51
Wesbank unauthorised deduction
I made payment of an amount that was in arrears in early July but Wesbank still deducted R770 on 25 July. I called last week Monday & the person I spoke to assured me that they would process the refund and I should await notification of this. I have still not received any feedback on the matter.
Additionally, I sent a letter confirming that I have comprehensive insurance but Wesbank is still deducting a VAP premium.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
07 Aug 2023, 11:12Dear Portia Nhlangulela,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Aug 2023, 11:12
Official
Dear Portia Nhlangulela,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution