WESBANK: UNAUTHORISED DEBIT ORDERS AND NO REFUNDS

I have settled my account with Wesbank recently, when my vehicle was sold. I have alerted them, including all relevant documents and indicated that they owe me an installment, since they have deducted such after sale and settlement.

On 14 October 2021 they have refunded me and proceeded to debit my account again, for the same amount the very next day.

On 16 October I have alerted Wesbank of this and on 21 October Wesbank requested a confirmation that the debit order will not be reversed or returned unpaid - a request I have responded to and confirmed immediately.

On 2 November 2021 I have informed Wesbank of this matter again, reminding them that the agreement to debit my account has lapsed, since the account was paid up in full. On on 8 November I was assured, via e-mail, that I will be refunded within 3-5 days. Today is day 8 and no refund yet.

I am very disappointed in the service from Wesbank and find it absolutely unacceptable that I have to run around trying to resolve a matter that could easily have been done through an automated system. I have been a client for years, with no complaints, but I won't be recommending Wesbank to another person anytime soon.