Wesbank unable to find payment.

Item: WesBank
Rating: 1
Author: Catharena M

I had paid this month as normal but I had put the wrong reference number but now they are saying the dont know what happened to the payment. My bank says the payment went through.

Helpful (0)

Replies (1)

WesBank's replyOfficial

06 May 2020, 20:06

Dear Catharena,,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply06 May 2020, 20:06

Official

Dear Catharena,,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution