KR
Kopano R
1 reviews | Active since Aug 2011
08 Nov 2018, 11:15
Wesbank Trying to rob me
Wesbank has suddenly disappeared since they owe me money on a paid up car. I have a credit with them, and ever since then I have not been able to get hold of them.
Everytime I call they ask for my details to access my account, once they access it they out me on hold until I give up (over 1 hour), this has been happening for over a week, I'm on hold as I'm typing this (40mins and counting)
It's like they don't wanna pay me back. ND hope I will give up. I have to, I will come to head office. Guess that's what they want you to do for some of us to get our money.
Totally sucks
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
08 Nov 2018, 16:05Dear k_raophala,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS802D3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS802D3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
WesBank's reply08 Nov 2018, 16:05
Official
Dear k_raophala,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS802D3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS802D3.
Regards,
Anastacia Naidoo
WesBank Service Resolution
KR
Kopano R's updateReviewer Update
10 Nov 2018, 11:36Got a call saying you will call me on Friday. Guess what? I'm still waiting (on hold)
KR
Kopano R's update10 Nov 2018, 11:36
Reviewer Update
Got a call saying you will call me on Friday. Guess what? I'm still waiting (on hold)