WESBANK TREAT CLIENTS LIKE ****

I financed a vehicle through Wesbank over two years ago. Two weeks ago I received a call from a Wesbank consultant requesting proof of insurance and that I had 7 days to provide it. I submitted it to the email address provided within the 7 days, to which I received no response. Today I get a rude email and text informing me that they WILL be debiting an additional amount for their own insurance as "despite numerous attempts", I have not provided the confirmation.

Firstly, numerous attempts? Literally one phone call when you requested it. Secondly, I had provided it and you should check your emails before you send out nonsense like that - there is absolutely no excuse to treat your clients like ****! I have never missed a payment and submitted what you requested in the allocated time frame. Thirdly, calling your call centre is absolutely appalling - I tried to call when I received your snotty email and text and the call was dropped. Do not put it on me to contact you when you are wrong.

I sent the confirmation and have proof of such. Please give me a call to discuss this as I am no longer wasting any more of my time on this. CHECK YOUR EMAILS.