Wesbank - Transferal NIGHTMARE after paying car off

DEAR SWEET LORD, I have recieved nothing but uphill from wesbank since paying my car off and trying to get it registered in my name. After recieving my transfer papers from wesbank, I tried to get the transfer done on the 10 July 2023 at Goodwood Traffic department, Cape Town where I was most rudely turned away as the settlement (letter of payment) document bore no signature (!). I tried to explain to them that it was the only document I got sent from Wesbank and I simply got told to leave and not to come back without a signed document. Befuddled, I called wesbank on the 11th of July and was informed this was a known issue with the western Cape Traffic department and that I was to return the documents (at my expense via courier) to have the transferal done by wesbank on my behalf, at an additional fee. Even though I felt rather coerced into the arrangement and no other choices were presented, I proceeded to have the document returned via courier, as per the instruction given. I paid the fee they asked for, and sent proof of payment to instructed email. And then I waited. NEARLY A MONTH WENT BY...... My thoughts during those weeks were as follows: Firstly, why were the transfer documents sent to me in the first place if it was a KNOWN issue with western cape? It is plain ridiculous that an entire province is being penalized for some reason us normal folks just aren't privy. Secondly, the fact that I had to bear the expenses of returning the documents to wesbank when clearly they should not have been sent in the first place seeing it is a KNOWN issue is just unfathomable.

And then I get another email on the 4th of August which just goes to prove that no information from past conversations/emails is recorded anywhere and it went like this: Good day Valued Customer,

We thank you for your email.

Please be advised, as per our records, the vehicles original registration documents were requested for on the 26th of June 2023, was dispatched on the 27th of June 2023 and returned on the 17th of July 2023.

The address provided for the delivery of the documents was:

*** Tracking number: ***

If the documents return to us as undelivered, there will be a cost of R69 to have them sent out again at your own expense.

Kindly find our FNB banking details below: Account Name: FNB Corporate Bank Type: Current Account Bank Account Number:*** Branch Code: 255005 ***

Kindly supply us with your physical address and two contact details, the above proof of payment, in order to courier your original documents. Delivery takes place Monday to Friday during business hours.

Please note, due to the challenges our clients are experiencing with some licensing departments not accepting the banks Representative NCO documents, WesBank finance has decided to assist our clients with the Legal ownership change process.

The following is required to act on your behalf:

• R362.00 transfer fee + R69 - Delivery address and two (2) contact numbers to deliver the updated Natis · Customers’ ID copy

Kindly note, if the above option does not suit you/you do not require the above, please provide us with the proof of payment R69 and the delivery address and two (2) contact numbers to deliver the Natis.

The Turnaround time for the request to be finalized and delivered is 10-14 working days.

So now I have to pay to get the documents back as well??????? I just want this to be over with, my license is expiring at the end of August... I called them and guess what, they had NO RECORD of my email converstations or of the PoP's I had sent through. So I sent everything AGAIN now and guess what, all I hear is crickets and the hourglass running out of time for my license. Come On Wesbank, I really had such a high opinion of you but not any more. This is just ridiculous. I am posting on all media channels I can find as calling and emailing is getting me NO WHERE.