Wesbank total disrespect for customers

It's extremely disappointing to be writing this review. Nobody seem to want to help. It's as if I need to force theses people to assist me. I'm an fnb customer and have never ever experienced this type of service from them. If you don't want my business I can simply take it somewhere else. First a lady by the name Belinda calls me for info, then never calls back, then I receive a email saying that my marketer is Cwayita Mageda. I call to speak to her she's not available. I email her and get an out of office till 5 October. I then email Ray Dube as out of office says contact him should I require assistance. I received no response. I then called the number and it took me 30 min to get through as the phone just rings. Eventually Ray calls me, very polite and friendly. We then discuss the finance term and he took note of my changes. He advised he would email me updated policy. I have received nothing. SELLER has not been contacted yet it's been over a week. Guys please tell me if your'll don't want my business just say I can simply go elsewhere. Fnb has never let me down like this before. It's so difficult just to talk to some. This really is madness. Worse of all buying a new car is supposed to be a happy experience. Thanks Wesbank for making mine the worse I have ever experienced from any company.