1 reviews | Active since Jul 2013
WesBank think their customers are stupid
Wesbank says DSV delivered my vehicle registration certificate on 11 November 2022. We have not received it and requested proof of delivery.
Their response? "Kindly be advised that the documents were delivered 5years ago and DSV no longer has the proof of delivery as they remove requests after 5years for customer protection of information."
So I responded: "The documents were delivered on 11 November 2022, which is LESS than 5 years ago."
Their response (you can't make this up :-)) "Kindly be advised that the documents were delivered 5years ago and DSV no longer has the proof of delivery as they remove requests after 5years for customer protection of information."
Are there any real people actually reading these emails????
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution