WESBANK *******! TERRIBLE CUSTOMER SERVICE!

SHOCKING CUSTOMER SERVICE! My car was settled on the 25th of February 2022 and POP was sent the same day as well as everyday thereafter to ensure that i was not incorrectly debited on the 1st. (You cannot get a hold of anyone via the useless 0861 numbers...) low and behold, I was debited on the 1st March. I immediately informed [email protected] was only responded to on the 4th March asking me to confirm that I had not reversed the payment, I confirmed such the same day! I however, ONLY got a response on the 9th of March again stating that the refund would take 5-7 days. Fine. Then on the 11 March I received comms that it would take another 48-72 hours!! Unacceptable. But wait...there is more...I have followed up continuously with Wesbank since and as it stands today, a month later, the 24th of March I HAVE STILL NOT RECEIVED MY REFUND! This after i received my statement on the 18th March confirming that I am owed the debit amount! THIS IS DISGUSTING AND UNNACCEPTABLE AND AT THIS STAGE THEFT! YOU TOOK MONEY THAT WAS NOT YOURS TO TAKE AND NOW IT SEEMS YOU CANNOT GIVE IT BACK...THEFT!