Wesbank the worst Vehicle place to deal with

Where do I start

I bought a vehicle last year September 2024 from Durbell autos in Bellville Cape town. The car was suppose to come to Motor warranty. Signed the contract and I was on my way. 5 days later an error message appeared on my screen of my car took it back to the dealer as it was related to the timing belt of the car.

on the 18 September was the day I gave the car back to the dealer and on that same day a got call from Motorite offering me a service plan which I agreed to because I know the service of this car can a bit pricey so I was willing to pay the monthly fees.

When my car came back I was ease knowing if anything goes wrong I have warrenty and a service plan happy days🙂.

Few weeks later the car started giving more issues. Took the car back to the dealer they sent the car back to place that fixed the timing belt and it was confirmed it was a different issue this time.

I then took the car to BMW and that is where this whole nightmare started. Gave BMW sales lady the names of the companies I was with for the warrenty and service because this was around November and the service of the car was due Jan so I thought they might aswell service the car while theu are at it.

Turns out my warrenty was never active so I had to pay BMW 1700 rand for a dynostic test out of my own pocket because of someone messing between the dealer and them. Raised it with the dealer and them and they were just throwing the blame game but never speak directly to each other I had to play middle man after multiple time of me asking why don't they two of the make contact to figure out who messed up.

Eventually after 40+ calls back forth between me, them the dealer. Things was fixed with the warrenty.

So Wesbank cancelled my deal to reload the deal in order to add the warrenty they never added.

So now I was at ease knowing everything is sorted I can get my car sort I eventually gave up on the 1700 I lost paying for the dynostic test at BMW.

When it was time for my service to be done Jan 2025 I was told my service plan is no longer active. At this point I was so annoyed because just less than 2 months ago they advised BMW they couldn't approve the claim before the date set out by the manufacturer.

I then called Motorite asked them what is happening they advised me that Wesbank cancelled the thing but never re instated the plan again.

They fixed one problem without taking accountability and I let it slide but this time around I was not gonna be messed around and just leave it. As they caused the exact same problem they just fixed.

Called them to advise them of this and till today it's not been fixed and we are now in Aug I just keep getting told by the complaints team that the matter is escalated the Higher management to review. How the hell does people take 8 months to review something

Today I was told my complaint handler was sick and he will be in tomorrow I was told that lie before. How to treat your customers so bad and still lie top of that.