Wesbank - The WORST service ever!!!

I have been struggling since June 2020 to obtain my Natis Forms. I paid R700 for two vehicles, but to date no acknowledgement of payment. I eventually received some documentation for the one vehicle, but the Change of Ownership had not been done. I also received no refund. I have sent three follow up emails and made 6 follow up calls. Every time I speak to a different consultant that PROMISES me they will escalate the matter, but nothing gets done. I have been asked THREE times to resubmit my documents, ie Proof of Payment, Copy of ID etc. I have requested to speak to a Manager, but the consultants will not transfer me. No one phones me back either. This is by far the worst service I have had from any financial institution. NEVER EVER USE THEM!!!!!