WESBANK - THE WORST BANKING EXPERIENCE EVER - THE NO ANSWER OR ACKNOWLEDGEMENT BANK.

With reference to the account ********** 8512 in the name of ME Goosen. Wesbank is not attending to mails send to them over 4 days now where we are requesting them to provide information/ documentation to substantiate debit entries loaded to the account which appears to be for the repossession of the vehicle which was never the case. We also want them to explain the number of entries they generated in any particular month as the statement appears to be a nightmare. In addition we also need confirmation on the exact date per month they raise interest and instalments on accounts.

They also harras Miss Goosen telephonically ampieth times per day about the defaulted payments don't keep track of call already made to the client and all the agents I think is getting a shot to see if they can intimidate the person and get a different result.

A bank with no empathy to their customers needs at all and is not prepared to give time to the customer to try find a solution. In this instance 50% or more of the household income was cut due to retrenchment some two years ago that led to the account being in arrears constantly and Wesbank was not prepared to listen or offer a solution when approached.