Wesbank - Terrible Service

Where do I begin to describe my most recent experience with Wesbank I had settled my car in early December. i called in week later after settlement just to confirm that all is in order, The agent gave me one of their standard responses, and I was satisfied at the time as he informed me that the debit order would definitely not go off . Then, to my surprise , an UNAUTHORIZED DEBIT ORDER goes of my account I called immediately in which they agent didnt seem bothered to check or want to go into my account until I forced him to confirm my account details.once again I was hit with their standardise response basically confirming the funds will be be back into mt account in 48 hrs i called again and this time spoke to a "acting manager "named Shaquel which he apologized and said it will be in my account by last friday which did not occur and I did called once again and told by Saturday it will reflect which to date it still has not . Firstly i do understand the number of public holidays that took pass in this period,however my frustration is i called in 4 times .Wesbank was in error to debit my account and could of refunded rightly the first time,however the service department had no sense of concern or urgency which I picked up the 2nd time I called as I could tell the refund was not even processed. Wake up, Wesbank!!! Situation like these paints a poor reflection on your company as a whole . I have never missed a debit order - why cant you treat your clients with the same responsibility like we do with our debit orders. .This proves the typical sterotype of financial institutions thats put out there, Its easy to take the funds owe to you,however difficult to refund funds that don't belong to you. Still await my refund.... Stephanie