Wesbank terrible automated service- no AI here

I had a complaint about Wesbank about 30 days ago which I reported here. I immediately received an automated response that Wesbank was investigating my complaint and they would report back. I am still waiting. I decided to settle my outstanding amount. I am not able to do so because their banking instructions on the Wesbank settlement quote just does not work. Wesbank employee e-mailed me requesting why the amount is not settled. I tried the signature telephone no. , not working "call failed". Tried e-mailing her, "Kindly note that this is a unattended mail box." So I cannot pay the settlement. Wesbank is deteriorating fast, be warned. It seems the CEO of Wesbank is uncapable of keeping up the great service that Wesbank was known for.