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Dumisani M

1 reviews | Active since Oct 2009

09 Nov 2018, 14:36

WESBANK: TERRIBLE ATROCIOUS SERVICE

Absolutely terrible and atrocious service, paid off this account ********** 1928 and requested for paid up letter, NATIS docs and a refund because of an over payment. I get sent from pillar to post, get asked to hold for long periods and then they just hang up. A week later i still do not have a clue or when i am going to get my refund and Natis docs. I have been asked to send proof of payment 5 x times already, and i have sent it 5 times already but nothing comes off it except even more requests for proof of payment.

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Replies (5)
WesBank
WesBank's reply09 Nov 2018, 15:13
Official
Dear Dumisani,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS8034B.

Regards,

Patience Ramanugu

WesBank Service Resolution

DM
Dumisani M's update12 Nov 2018, 10:58
Reviewer Update
Hi Patience Why do you keep asking me for a proof of payment that i have sent 5 x times already?
WesBank
WesBank's reply12 Nov 2018, 12:46
Official
Dear Dumisani,

I have requested the relevant department to check their mailbox and I can now confirm that I have received the proof of payment.

Regards,
Patience Ramanugu
WesBank Service Resolution
DM
Dumisani M's update17 Nov 2018, 00:48
Reviewer Update
Now that you have received my proof of overpayment, why won't you pay my refund and send me the NATIS documents?
DM
Dumisani M's update04 Dec 2018, 11:08
Reviewer Update
Now that you have received my proof of overpayment, why won't you pay my refund.