DT
Darren T

1 reviews | Active since Jan 2010

01 Jul 2021, 11:56

Wesbank Telkom Managers

Lynne Lavelot is completely unfit to do her job. I had R14500.00 outstanding on my boat. She called and offered me an early settlement if I paid R9500.00 (these figures are rounded) l paid the R9500.00 and asked for the settlement letter. She said it takes 50 days or so for the letter to be sent. I said fine I’ll wait but is the account closed. She said yes. I then got debited R1375.00 which is my monthly. I asked for that to be returned which it was. I now got debited a second month and when asking for it to be returned and the settlement letter she said that because the last debit was returned I didn’t get the final settlement deal. AFTER I HAD PAID IT AND CLOSED THE ACCOUNT! The returned debit you imbicile is an extra payment you should never have debited me for! That would make it R10875.00!!!! You should go and work as a manager for Telkom!!!!

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Replies (1)
WesBank
WesBank's reply07 Jul 2021, 15:02
Official
Dear Darren T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution