Wesbank takes forever to settle an account. Multiple calls to multiple agents and multiple follow ups.

Trying to settle and close a Wesbank account is one of the most challenging things I have ever had to do in my life. I’ve spoken to Jamal, Malik, Anthea, Marlin and Kekana. Probably half the agents in Wesbank. You aren’t able to speak to a Manager. All the agents are incredibly helpful but nothing actually happens. I paid R199,000 into my Wesbank account on the 14th of March. My debit order then came off on the 28th of March. On the 28th of March Wesbank sent an email requesting proof of payment. I explained that I did a transfer from my current account to Wesbank. I even sent proof. Still nothing happened. It’s now the 9th of April. Payments still haven’t been allocated. Apparently it will take another 24 to 48 hours to penalise me an early termination fee of a whopping R7,284.82. Then I still need to call back AGAIN to request any refund due to me to be paid back. What a nightmare it is to settle your account.