Wesbank - Suzuki Mobile Finance - Severely flawed application process

I'm SOOOOOO frustrated it's hard to try explaining something that should be in place considering it's a service offering from Wesbank. The lack of process, support and failing of the entire organization is evident.

We decided to take up and offer from Suzuki Mobility Finance underwritten by Wesbank. You could apply for additional financial products/services which when approved would simply be added to your existing Wesbank finance agreement.

First problem - The Wesbank Suzuki Mobility Finance portal has no customer support - no contact number, no chat bot, no what's App help line. They also dont explain the process clearly and have no progress feedback what so ever......so you dont know if you have been approved and what the next steps are

Second problem - Wesbank themselves as well as Suzuki isn't aware of this offering and has no clue about the process and customer journey required.

Third problem - Approval was granted and we received a 10 digit voucher code. But no one seems where or by whom this needs to be redeemed. Again the process is flawed with no support of ny form.

So we have been approved, and will start paying the increased amount on our Wesbank HP but there is no way to redeem the voucher for the goods.