LM
Ludumo M

1 reviews | Active since Sept 2025

01 Sept 2025, 10:48

Wesbank sucks, they know it and they're not bothered.

After reading reviews online about wesbank and their service, I'm convinced that they know they suck and are not bothered by it.

ALL of the people I spoke to today were absolutely terrible. The last call was so condescending with Cindy/Sindy that I wonder what the work culture is like at Wesbank. I'm convinced that they condone this behaviour.

I requested that the calls that they supposedly record for quality and training purposes (some training that must be), be made available to me. They said I could only LISTEN to the calls at their offices. This is what convinced me that they know they suck but will not do anything about it.

We always pray for our brothers and sisters to find employment so they can provide for themselves and their families, and when they are blessed with opportunities, they treat people like dirt. I'm dismayed, appalled and utterly disgusted by my experience this morning.

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Replies (1)
WesBank
WesBank's reply01 Sept 2025, 11:03
Official
Dear Ludumo M,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
 Regards,
WesBank Service Resolution