Wesbank Sucks

I paid my car off and an automatic payment was made thereafter. I am trying to get a refund and the service is truly pathetic. Calls take long to be answered and when it is answered, I am sent to various people who have their facts all wrong. I tried again today and as the representative was explaining the call cuts. Emails were sent and my complaint registered. But responses are few and vague. Can some person just give me the requisite answers. This is terrible service. Wesbank sucks!