Wesbank sucks!!!!!

what **** service to say the least.Nobody calls you back.Everytime you call you got to give security questions after you hold in to be connect in the first instance,and then eventually get cut off.When you owe them money or are late with a payment they have all your contact details which in my case never happened as far as payments are concerned.Now i settle my vehicle with an amount of 170k,they yake a debit order on 24/05/2021.Based on the settlement figure given to me which is valid for 14 days.I settle the vehicle on 25/05/2021,it still reflects and accumalates interest on the outstanding amount which is never taken off my account,and still reflects on my bank statement,they still have the audacity to debit my account again on 01/06/2021 for the installment of the settled vehicle to the tune of R5300.00.So that is R5300.00 on 24/05/2021 and a further R5300.00 on 01/06/2021. a total of R10.600.00 that they are not entitled to.I go into my account yesterday morning and notice a debit order payment pending for Wesbank.I contact them when I eventually get through to Customer Care.Now the fun starts.I get transferred from dept to dept and then get cut off.Nobody calls you back.In my persistance i get through again after speaking to various people during the cause of the day chowing my airtime .I eventually go to my bank Fnb to assist later the afternoon.Nothing they can do,except to send a mail to Wesbank from their side.This is now already between 16h00 and 17h00.Now obviously Wesbank is closed.I call back this morning again speak to Siphokazi at Wesbank,shwe tells me the money does not reflect in their account yet and they can only assist me after it reflects.I dont have a problem with that,my problem is why did this happen that i should now be R10.600.00 out of pocket and its month end.Payments needs to be made,debit orders need to go off my account,i dont have that sort of money to play around with and this all due to Wesbanks error.It makes one livid and frustrated to be treated in such a manner from an institution you have never missed payments for.I will definately not recommend or even utilize their services in the near future.What pathetic service from an institution that claims to be so good.NEVER AGAIN WESBANK,NEVER AGAIN.I made a call at 11h15 now and nobody called me back as per my request yet.