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Reginald O
1 reviews | Active since May 2010
19 Nov 2018, 07:08
WESBANK SUCKS!!!
BOUGHT A CAR THROUGH THESE GUYS ABOUT EIGHT YEARS AGO.FULLY PAID-UP.BEEN TRYING TO GET MY NATIS DOC FROM THEM.ITS BEEN THREE WEEKS NOW,THE LAST CORRESPONDENCE FROM WAS A WEEK AGO,THEY NEED TO HAVE A COPY OF MY ID AS WELL AS MY ACCOUNT NUMBER.THIS I SEND ABOUT A WEEK AGO,STILL NO NATIS DOC. THESE GUYS DOES NOT KNOW THE MEANING OF THE WORD"CUSTOMER SERVICE"BUT BEWARE,SKIP A PAYMENT.......
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Replies (14)0
Replies (14)
WesBank's replyOfficial
19 Nov 2018, 09:20Dear Juliana O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply19 Nov 2018, 09:20
Official
Dear Juliana O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
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Reginald O's updateReviewer Update
19 Nov 2018, 14:40HOW LONG IS THIS GOING TO TAKE????ANOTHER THREE WEEKS???
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Reginald O's update19 Nov 2018, 14:40
Reviewer Update
HOW LONG IS THIS GOING TO TAKE????ANOTHER THREE WEEKS???
WesBank's replyOfficial
19 Nov 2018, 16:00Dear Juliana O,
I have attempted contacting you on the cell phone number provided without success, I left a detailed voice mail with my direct contact details. Kindly contact me on *** and quote your reference number CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
I have attempted contacting you on the cell phone number provided without success, I left a detailed voice mail with my direct contact details. Kindly contact me on *** and quote your reference number CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply19 Nov 2018, 16:00
Official
Dear Juliana O,
I have attempted contacting you on the cell phone number provided without success, I left a detailed voice mail with my direct contact details. Kindly contact me on *** and quote your reference number CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
I have attempted contacting you on the cell phone number provided without success, I left a detailed voice mail with my direct contact details. Kindly contact me on *** and quote your reference number CRS85446.
Regards,
Patience Ramanugu
WesBank Service Resolution
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Reginald O's updateReviewer Update
19 Nov 2018, 16:14What is it that you don't understand??Just send the Natis doc.
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Reginald O's update19 Nov 2018, 16:14
Reviewer Update
What is it that you don't understand??Just send the Natis doc.
WesBank's replyOfficial
19 Nov 2018, 16:28Dear Juliana O,
We have to do quality checks to ensure that we are not reverting feedback to the correct customer and not a third party.
Kindly advise when are you available for me to contact you.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply19 Nov 2018, 16:28
Official
Dear Juliana O,
We have to do quality checks to ensure that we are not reverting feedback to the correct customer and not a third party.
Kindly advise when are you available for me to contact you.
Regards,
Patience Ramanugu
WesBank Service Resolution
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Reginald O's updateReviewer Update
20 Nov 2018, 06:19Please contact me between 9 & 10
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Reginald O's update20 Nov 2018, 06:19
Reviewer Update
Please contact me between 9 & 10
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Reginald O's updateReviewer Update
20 Nov 2018, 10:29So,finally these guys came back to me,they insisted that they send out the original doc via courier,well nobody is/was at home during this period,we all are employed,and only get home vafter six in the evening.So,somebody needed to sign for this doc,otherwise it should have been returned to the sender. There is NO PROOF that i actually signed for this doc.Now these guys(WESBANK) wants me to pay them R415.00 for the original doc.This really is pathetic,we have a new shark in town.Beware.....
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Reginald O's update20 Nov 2018, 10:29
Reviewer Update
So,finally these guys came back to me,they insisted that they send out the original doc via courier,well nobody is/was at home during this period,we all are employed,and only get home vafter six in the evening.So,somebody needed to sign for this doc,otherwise it should have been returned to the sender. There is NO PROOF that i actually signed for this doc.Now these guys(WESBANK) wants me to pay them R415.00 for the original doc.This really is pathetic,we have a new shark in town.Beware.....
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Reginald O's updateReviewer Update
20 Nov 2018, 10:53Please proof to me that i signed for the said doc when the courier delivered it.If you don't have proof of this,then you simply can't hold me liable to pay for the original.If there's proof of my signature,i will gladly pay this amount.
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Reginald O's update20 Nov 2018, 10:53
Reviewer Update
Please proof to me that i signed for the said doc when the courier delivered it.If you don't have proof of this,then you simply can't hold me liable to pay for the original.If there's proof of my signature,i will gladly pay this amount.
WesBank's replyOfficial
20 Nov 2018, 11:27Dear Juliana O,
The original document was sent in 2016, we will follow up with our courier company that delivered and revert accordingly.
Regards,
Patience Ramanugu
WesBank Service Resolution
The original document was sent in 2016, we will follow up with our courier company that delivered and revert accordingly.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply20 Nov 2018, 11:27
Official
Dear Juliana O,
The original document was sent in 2016, we will follow up with our courier company that delivered and revert accordingly.
Regards,
Patience Ramanugu
WesBank Service Resolution
The original document was sent in 2016, we will follow up with our courier company that delivered and revert accordingly.
Regards,
Patience Ramanugu
WesBank Service Resolution
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Reginald O's updateReviewer Update
21 Nov 2018, 09:47STILL WAITING ON YOU TO FURNISH PROOF OF DELIVERY(SIGNATORY)
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Reginald O's update21 Nov 2018, 09:47
Reviewer Update
STILL WAITING ON YOU TO FURNISH PROOF OF DELIVERY(SIGNATORY)
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Reginald O's updateReviewer Update
21 Nov 2018, 10:02According to you,this natis doc was personally adressed to me,i had to sign on delivery,if you can't produce the signed slip/delivery note which clearly supports/shows my signature,it means that i did not received it,therefore you can't charge me for a copy/original ,and yes,i'm still waiting on the said copy of the delivery note and for my natis doc.Pathetic....no other word can describe your service.
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Reginald O's update21 Nov 2018, 10:02
Reviewer Update
According to you,this natis doc was personally adressed to me,i had to sign on delivery,if you can't produce the signed slip/delivery note which clearly supports/shows my signature,it means that i did not received it,therefore you can't charge me for a copy/original ,and yes,i'm still waiting on the said copy of the delivery note and for my natis doc.Pathetic....no other word can describe your service.
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Reginald O's updateReviewer Update
21 Nov 2018, 10:55Thanks for your reply,but as you can see the signature on the delivery note is not mine,which means that i never received the said document.I don't know this person who signed for it.According to Wesbank policy,this document should be signed by the person who it is intent for.It should never been signed for by a third party/unknown person.I believe that the courier slipped up,therefore i'm entitled for a new one without me paying for it.Bottom line,i did not sign or received the doc,so why should i pay for a new one.To me and the public who read this,its quite simple and they would agree on this basis of,no doc received,no need for payment for a new one.
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Reginald O's update21 Nov 2018, 10:55
Reviewer Update
Thanks for your reply,but as you can see the signature on the delivery note is not mine,which means that i never received the said document.I don't know this person who signed for it.According to Wesbank policy,this document should be signed by the person who it is intent for.It should never been signed for by a third party/unknown person.I believe that the courier slipped up,therefore i'm entitled for a new one without me paying for it.Bottom line,i did not sign or received the doc,so why should i pay for a new one.To me and the public who read this,its quite simple and they would agree on this basis of,no doc received,no need for payment for a new one.
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Reginald O's updateReviewer Update
21 Nov 2018, 10:56On the basis of all this,you owe me my Natis doc.
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Reginald O's update21 Nov 2018, 10:56
Reviewer Update
On the basis of all this,you owe me my Natis doc.
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Reginald O's updateReviewer Update
21 Nov 2018, 12:32I hereby wish to thank Patience Ramanugu(WesBank Service Resolution Dept) for the manner in which she resolved this matter.
Thank-you
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Reginald O's update21 Nov 2018, 12:32
Reviewer Update
I hereby wish to thank Patience Ramanugu(WesBank Service Resolution Dept) for the manner in which she resolved this matter.
Thank-you