LK
Lizanne K
1 reviews | Active since Nov 2011
06 May 2015, 06:22
Wesbank stole my money!
My husband refinanced my car on his name, thus Wesbank was fully settled incl. Liquid Capital who did the servicing. Now that we want to service the car, Liquid Capital REFUSES! I want the full amount I paid for the service agreement paid out to me in CASH - so I can get my vehicle serviced. If this does not happen in the next 48hrs - I will sue Wesbank. Sick of spending hours and thousands of rands of airtime on the phone with Liquid Capital, to no avail.. no answer.. just bullsh*t left, right and centre - while our only vehicle is being destructed because they do not want to pay for a service I already paid for!!!
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WesBank's replyOfficial
08 May 2015, 14:32Hello Mizzz,
Thank you for raising your concerns with and affording us the opportunity to investigate.
Your complaint has been referred to the Liquid Capital as this policy was taken out with the dealer directly and not sold by WesBank. Liquid Capital will liaise with you directly to establish if this policy is still active or not.
We trust that you find this in order.
Kind regards,
WesBank
Thank you for raising your concerns with and affording us the opportunity to investigate.
Your complaint has been referred to the Liquid Capital as this policy was taken out with the dealer directly and not sold by WesBank. Liquid Capital will liaise with you directly to establish if this policy is still active or not.
We trust that you find this in order.
Kind regards,
WesBank
WesBank's reply08 May 2015, 14:32
Official
Hello Mizzz,
Thank you for raising your concerns with and affording us the opportunity to investigate.
Your complaint has been referred to the Liquid Capital as this policy was taken out with the dealer directly and not sold by WesBank. Liquid Capital will liaise with you directly to establish if this policy is still active or not.
We trust that you find this in order.
Kind regards,
WesBank
Thank you for raising your concerns with and affording us the opportunity to investigate.
Your complaint has been referred to the Liquid Capital as this policy was taken out with the dealer directly and not sold by WesBank. Liquid Capital will liaise with you directly to establish if this policy is still active or not.
We trust that you find this in order.
Kind regards,
WesBank