Wesbank still doesn't want to update my ITC

Wesbank still hasn't resolved this issue. They only sent an email stating it will take 5 working days and that period is over still nothing. Tina Du Toit who was the resolution specialist for this account has never spoken to me on the phone, she only sent 1 email now there is this guy as well Elliot Mohale who says he tried calling me though I never got his call, I gave him an alternative number still he just sent an email asking me when to call me.. Really??? Wesbank service is sh**tty and they not willing to help toying with my life am gonna have to take this further if they don't get back to me.