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Anastasia D

1 reviews | Active since Mar 2019

26 Apr 2025, 06:37

Wesbank staff members accessing people's accounts that have no business in doing that

I have to warn people looking to do any business at Wesbank. I had to close my account because personal information was leaked such as my home address and a Wesbank staff member who stalked myself and my family had access to all my information as Wesbank allows their staff members to look up people's accounts. The same thing happened to my sister. All her accounts was accessed to her ex husband. I felt like I was not safe holding any accounts at Wesbank and had to close my accounts as my life was being threatened. When Wesbank was notified they simply said they are sorry and then it was done. Nothing was done to their staff members accessing people's accounts. It went as far as me changing my children's school as my home address was leaked and I had to move. Be very careful when trusting Wesbank with personal information.

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Replies (2)
WesBank
WesBank's reply29 Apr 2025, 07:43
Official
 Good day Anastasia D

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
  
We will be in touch with you to resolve this matter. 
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Anastasia D's update01 May 2025, 04:01
Reviewer Update
Please let your wesbank team know it was never alleged when both their staff members came to my house and harassed me. Since they fail to take accountability for their staff. And I want Wesbank to stop emailing me now. Because I see they allow this behavior. But I will not remove my review people must know the abuse myself and my family had to deal with with wesbank staff.