SK
Sandra K
1 reviews | Active since Sept 2019
19 Dec 2024, 18:50
Wesbank spams my emails when I provide insurance confirmation.....and keeps on badgering me
Wesbank requested confirmation of insurance. I responded immediately, sent on 10/12/2024. Lo and behold, I am harassed via SMS today to please send. I call. I am informed my email is sent to spam, I must resend to *** 2 hours later I get another email requesting same.
The agent fielding my call today was a zero on a contract. My problem remains. Three attempts, I wonder if they will cancel my vehicle finance because of their ineptitude?
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
20 Dec 2024, 09:25Good day Sandra K
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Dec 2024, 09:25
Official
Good day Sandra K
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution