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Aurelia D

1 reviews | Active since Aug 2018

19 Oct 2018, 08:53

WesBank spam messages

I receive weekly sms’s from WesBank advertising WesBank CashPower Personal loans. I am not a client of WesBank, and did not at any time give permission to receive marketing messages from them. I have followed the “opt-out” link numerous times to opt out of all communications from them only to receive more messages. This is totally unacceptable from a so called authorised financial services provider

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Replies (1)
WesBank
WesBank's reply19 Oct 2018, 15:23
Official

Dear Aureliadv

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7D324.

Regards,

WesBank Service Resolution