Wesbank Shop is a myth

Wesbank Shop is a myth, or that's the way I view it. I've been a loyal Wesbank for years and has never been interested in any of their additional services till now. I would like to purchase something through their Wesbank Shop. If I login to my account it says it's offline (first call logged was Saturday 29 November, email and called call desk). Since then I sent multiple emails and spent more than 3 hours on calls, waiting, the week of 1-4 December. The normal service centre says they can only put me through to the Wesbank Shop call centre, and then I just hold-on for ages. Hence I think it's a myth that doesn't exist.

This is now my last resort and I hop Wesbank will actually help me through this channel or Twitter.