WESBANK shocking service

Wesbank does not understand customer service. I sent in documentation on the 13/9/2019 related to change of ownership of a business. Now on the 30/4/2020 when contacting them regarding payment holiday during the COVID-19 lockdown, Wesbank had not updated their system as yet. I completed the documentation on the 16/4/2020 for the payment holiday, but as expected I got no response. All the other banks I deal with had responded in shorted period and given the holiday. So on the 30/4/2020 I had the unpleasant experience of phone FNB to find out what is go on with regards my application. I was informed that they can't tell me as I did not pass the security checks as the cell phone number on their system was incorrect. This was because Wesbank had not updated their records since 13/9/2019. After 20 minutes on the phone I get informed that they can't assist me and I must phone the COVID-19 department.

WESBANK HAS NO REGARD FOR THEIR CUSTOMERS- THEIR PURE MOTIVATION IS PROFIT.