WESBANK - SHOCKING SERVICE

The bad service and lack of communication that I have received from Wesbank has been rather astonishing. I am an attorney dealing with a deceased estate. There was a balance owing to Wesbank on vehicle finance. The executor surrendered the vehicle which was auctioned and I requested copies of the sale agreement/conditions of sale in respect of the sale of the vehicle at the auction; and the loan agreement from Wesbank in October 2021. Despite numerous attempts to obtain same I have been unable to get anything out of Wesbank, who have now handed the matter over to their attorneys Ismail & Dahya, who are just as illusive as Wesbank. Suffice to say, I am finding it impossible to get hold of Wesbank or Ismail & Dahya so that we can try and settle this matter. I would like to add that the whole process with Wesbank has been extremely frustrating right from the start and I have spent a great deal of time in trying to get hold of them and trying to get the necessary information out of them.