Wesbank shocking service

<p>I get a letter every month from wesbank offering me a loan because I handle my vehicle finance so well. I went online to apply for it and was declined immediately. I called the call center and waited for 40 min. The lady that took my call could not give me an answer, she said I did not meet the minimum requirements. I asked what that was and she said I had to have employment. I do have employment and it was stated on the form. She eventually told me to hang on, I waited 10 min only to be told I don't meet the minimum requirements, no reason as to why. I went to my bank and was approved amediately. I asked Wesbank to Call me back to explain and I have not heard anything. Shocking service from them and I have my vehicle finance with them. Can someone explain this.</p>