Wesbank shocking service

Dear reader, I have received such horrible service from Wesbank, that I decided to take some time out, and share my experience. I aimed to refinance my balloon payment, and after completing and submitting all the required online documents, it turned out to be rather frustrating and immensely difficult for wesbank or the so called "marketers" to finalise and process the application. Called in many many times to close out process but unfortunately the "marketers" always seem to busy to speak to their customers....or to return their customers calls timeously.in fact it is a poor reflection of the word marketer, in that they turn people away, rather than attracting people to Wesbank. I would have expected a lot more....and am wanting now to move the finance to another bank..or rather to settle, as clearly Wesbank does not want the business.