1 reviews | Active since Sept 2016

15 Dec 2018, 10:42

Wesbank **** service

Forced to give a star! No ways I settled my vehicle, 3 weeks ago. Told docs will be couriered. Just to phone in days later another 5-7 days. I especially arranged to get my own courier to speed up process as the new owner who bought my vehicle wants to cancel the deal because Wesbank can't do their job and I needed the docs to transfer into his name. Got the docs when to licensing department just to be told they sent is the incorrect proxy as it different from the Enatis System. ***. I phoned in 39min call minutes of my account and they say ooo we know PE is experiencing issues with system. I must sent my docs back to Wesbank so they can do it in Jhb but I must pay R370 for them to do it. Why at lisencing department they charge only +-R150. ********** and sooo fustrated. Why sent original docs yet they know we can't do it in PE as they aware off the system issues in PE. ANOTHER DELAY and my buyer wants to cancel the deal and I might loose the R80 000 i sold my bakkie for!!!!!!! I need this sorted 17 Dec they must carry the charges of the courier to get socs back to me. O V E R N I G H T . My I'd ********** 186089 cell. ********** 738

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Replies (2)
WesBank
WesBank's reply18 Dec 2018, 12:25
Official
Dear  elsje-raubenheimer
 We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter. 

Your reference number is  CRS861DF.
 Regards, 
WesBank Service Resolution 
's update18 Dec 2018, 14:01
Reviewer Update
Still not happy as they only want to do the change over Wednesday - WHY NOT Tuesday / today straight away. Get 1 dedicated person to get this sorted - surely all can be done in 1 day. NOT maybe Friday as per our telecon.