1 reviews | Active since Aug 2015
Wesbank sharing my peronal information with others
Wesbank shared my personal information with Hollard.<br> I have received phone calls and am receiving advertising email from Hollard. I requested that Wesbank retracks my personal information shared with Hollard and request Hollard to delete it. I did not give permission for my personal information to be shared.<br> After various complaints to the service desk, I phoned the compliance department.<br> Fatima from Wesbank compliance department told me that:<br> * Wesbank DOES NOT have to comply to POPI, since it is not promulgated yet - they are within the law to share my personal information.<br> * I have to contact Hollard myself to remove my shared personal information.<br> This is one of the most ineffective and bad attitude companies I have dealt with. Does anyone want their personal information shared with others? Arrange finance with Wesbank - they will do it for you.<br> C Basson
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards. A WesBank representative will nevertheless contact you shortly.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards. A WesBank representative will nevertheless contact you shortly.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank