GvdB
Gerard van den Bergh

1 reviews | Active since Feb 2017

09 May 2023, 16:00

Wesbank Settlement penalties - pathetic

I have never a worse experience with vehicle finance than with Wesbank.

This is the second time they have penalized me for early settlement. Even after giving notice to them in December.

I Notified them in December because I ordered a new vehicle and i had been burned by Wesbank before for not notifying.

I just called now 09/05/2023 15:50 and was told that my "notification period" had expired. and I was being charged the full penalty.

Please do not fall for their marketing gimmicks and the R100 saving on your installment. They have a system in place that will burn you when you sell guarantied.

What is even worse, is the lady I spoke to, dropped the call in my ear when i told her it was ridiculous.

Please use other credit providers. even if it cost a little more monthly, you will thank yourself down the road.

0
Replies (1)
WesBank
WesBank's reply09 May 2023, 16:37
Official
Dear Gerard van den Bergh
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution