Wesbank settlement frustration

I've experienced some extreme frustration with settling my Wesbank account and after reading all the shockingly bad reviews on here from people with the same or similar issue i thought i'd be proactive and not leave it until it runs away for a long period of time causing bigger problems.

I requested a settlement on 3 February which i received along with the banking details to which i needed to make the settlement payment. I tried a few times to make the payment and my online banking just would not accept the banking details which were provided on the settlement letter. So to resolve the issue i transferred the funds from my std bank account to my FNB credit card and from there did an internal transfer to the wesbank loan account via the FNB app.

Now when doing an "internal account" transfer the system does not enable you to retrieve a proof of payment as it would if you did a normal eft payment so i took a screen shot of the transaction which showed the amount paid, date and a reference number and emailed that to Wesbank as a confirmation of payment. I also called them to explain and the person i spoke to said that STD bank works on an old reference number which i why i could not successfully pay from std bank. Why is this not explained on the settlement letter? Simply put there that if you are paying from a std bank account this is the reference you must use, is that too much to ask?

I actually received a mail from Wesbank yesterday asking me to take the pdf proof of payment to the nearest branch. Seriously! How archaic and *********** is this person? What part of a proof of payment is not retrievable from the system when doing an internal account transfer did you not understand?

It's been 4 days now since i made the internal transfer, the funds reflected immediately and after multiple emails and telephone calls my account has still not been settled so after reading all these really bad reviews from people out there with issues about being debited after settlement i thought i'd raise the flag here now and hopefully someone at Wesbank can close off this account of mine so i don't have to go through weeks of frustration and a debit going off my account when it shouldn't.

I don't see why we as banking clients should have to deal with all these problems, spend literally hours a day chasing Wesbank to get their staff to simply do their job.

So in closing my expectation from this is that someone who actually has an interest in doing their job and providing decent customer service will contact me about this today for the account details and shortly thereafter get back to me with a confirmation that the account has been closed.

Is this too much to ask? Let's see.