RM
Rashaad M
1 reviews | Active since May 2014
27 Jan 2016, 12:52
Wesbank settlement
Auto BMW settled my car on the 19/01/16 with wesbank<br> The account ( wesbank ) is still reflecting on my fnb profile. BMW has said wesbank say the funds have not reflected yet but they have sent wesbank the proof of payment etc. <br> Wesbank better not debit my account this February is my car is settled. I'm suppose to have a month free since I signed with bmw . I want my account closed today and the debit removed . If the money is taken out my account I want it refunded into my account. How does it take you 8 days to see no payment of they sent proof? I want answers and I want my account closed
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WesBank's replyOfficial
28 Jan 2016, 10:12Hello Rash28,
Thank you for raising your concerns and affording us the opportunity to assist.
When the dealership paid the settlement an incorrect reference number was used and reason why the amount was never allocated automatically.
We have been in contact with you to confirm that the payment has been allocated and the account subsequently closed.
Yours in service,
WesBank
Thank you for raising your concerns and affording us the opportunity to assist.
When the dealership paid the settlement an incorrect reference number was used and reason why the amount was never allocated automatically.
We have been in contact with you to confirm that the payment has been allocated and the account subsequently closed.
Yours in service,
WesBank
WesBank's reply28 Jan 2016, 10:12
Official
Hello Rash28,
Thank you for raising your concerns and affording us the opportunity to assist.
When the dealership paid the settlement an incorrect reference number was used and reason why the amount was never allocated automatically.
We have been in contact with you to confirm that the payment has been allocated and the account subsequently closed.
Yours in service,
WesBank
Thank you for raising your concerns and affording us the opportunity to assist.
When the dealership paid the settlement an incorrect reference number was used and reason why the amount was never allocated automatically.
We have been in contact with you to confirm that the payment has been allocated and the account subsequently closed.
Yours in service,
WesBank