AL
Adria L
1 reviews | Active since Oct 2020
15 Oct 2020, 11:11
Wesbank settlement
Wesbank, thank you for your assistance with a premium holliday now in the COVID19 period but now that I want to settle my vehicle, they just refuse to give me ANY discount on the settlement on system. The vehicle is a write-off and will be settled by the insurance but although I have credit shortfall on my insurance, it is only for a specific amount so there is still a difference of R3339.08, it is not even a full monthly installment but they don't want to give my ANY discount on the settlement. I am very disappointed. Please can somebody in management at Wesbank assist me.
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WesBank's replyOfficial
15 Oct 2020, 11:58Dear Mr. Lubbe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Oct 2020, 11:58
Official
Dear Mr. Lubbe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution