CO
Claude O
1 reviews | Active since Dec 2022
21 Dec 2023, 10:47
Wesbank Service Ridiculous
Wesbank customer service number doesn't work.
I dialed their number that reflects on the website 4 times and held on for more than 10 minutes everything I phoned them.
What type of call centre are you running if no one ever answers the phone.
I'm an operations manager and we measure Service Levels and Abandoned ratios daily to allow better customer experience.
Looks like no-one cares.
I need someone from wesbank to call me urgently!!!!!
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WesBank's replyOfficial
21 Dec 2023, 10:59Dear Claude Oppel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Dec 2023, 10:59
Official
Dear Claude Oppel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution