AC
Adrian C
1 reviews | Active since Apr 2013
15 Aug 2015, 17:32
Wesbank Service pathetic
Wesbank service is pathetic. After being an FNB Private Client I app**** for a finance agreement for a new car of R211k. I can afford 3 such cars and have no judgements or bad credit ratings. All other banks come back with a prime rating except them and they cannot give me a reason. This has annoyed me no end and caused embarrassment after being a valued client of 25 years and continuously getting mail qualifying me for loans and new offers constantly.<br> I demand someone gives me an answer as the useless private banker I have and Wesbank staff to date cannot and shunt me around constantly.<br> If possible try and use Nedbank and ABSA as they laugh at FNB and Wesbank's pathetic service and service.
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WesBank's replyOfficial
19 Aug 2015, 11:52Hello acompta,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, Volkswagen Financial Services strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
As an ethical credit provider, we err on the side of caution however the concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering once the deal was approved. We both delighted to have concluded this deal successfully and thank you for making the Volkswagen Financial Services Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
Volkswagen Financial Services
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, Volkswagen Financial Services strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
As an ethical credit provider, we err on the side of caution however the concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering once the deal was approved. We both delighted to have concluded this deal successfully and thank you for making the Volkswagen Financial Services Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
Volkswagen Financial Services
WesBank's reply19 Aug 2015, 11:52
Official
Hello acompta,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, Volkswagen Financial Services strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
As an ethical credit provider, we err on the side of caution however the concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering once the deal was approved. We both delighted to have concluded this deal successfully and thank you for making the Volkswagen Financial Services Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
Volkswagen Financial Services
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, Volkswagen Financial Services strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
As an ethical credit provider, we err on the side of caution however the concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering once the deal was approved. We both delighted to have concluded this deal successfully and thank you for making the Volkswagen Financial Services Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
Volkswagen Financial Services