Wesbank service non-existent.

I paid off my car, the account information is removed from my app but I received no further contact from Wesbank. I sent an email on the 15 of March asking for information on how to receive my car papers and no response. Emailed yesterday and no response. Called Wesbank on ***and after holding on for a long time spoke to an unclear and unfriendly person who transfers me to a number that is not in service (***). Terrible service all round from Wesbank, and I still don't know where my car papers are!