mK
mark K
1 reviews | Active since Nov 2009
13 Aug 2015, 16:37
Wesbank service is pathetic
absolutely useless non service , 20 minutes holding on the 0800 number , no answer . called cape town number *** so far 10 , make that 15 minutes now still no answer . Wesbank is useless and have pathetic service , absolute disgrace that people get treated so poorly . will never buy or invest from this useless institution . non service , non existing call centers . avoid these clowns at all costs
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WesBank's replyOfficial
17 Aug 2015, 08:35Hello J1,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
This alleged service failure is regrettable and you have advised that you sought the services of one of our competitors. Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. Besides the contact that was made consequently, the underlying issues have been escalated to the relevant manager for appropriate intervention. We have been experiencing extraordinarily high volumes however we hope that you will afford us a similar opportunity to restore your faith in WesBank in the foreseeable future.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
This alleged service failure is regrettable and you have advised that you sought the services of one of our competitors. Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. Besides the contact that was made consequently, the underlying issues have been escalated to the relevant manager for appropriate intervention. We have been experiencing extraordinarily high volumes however we hope that you will afford us a similar opportunity to restore your faith in WesBank in the foreseeable future.
Yours sincerely,
WesBank
WesBank's reply17 Aug 2015, 08:35
Official
Hello J1,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
This alleged service failure is regrettable and you have advised that you sought the services of one of our competitors. Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. Besides the contact that was made consequently, the underlying issues have been escalated to the relevant manager for appropriate intervention. We have been experiencing extraordinarily high volumes however we hope that you will afford us a similar opportunity to restore your faith in WesBank in the foreseeable future.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
This alleged service failure is regrettable and you have advised that you sought the services of one of our competitors. Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. Besides the contact that was made consequently, the underlying issues have been escalated to the relevant manager for appropriate intervention. We have been experiencing extraordinarily high volumes however we hope that you will afford us a similar opportunity to restore your faith in WesBank in the foreseeable future.
Yours sincerely,
WesBank