Wesbank service is lacking

absolutely atrocious service, been trying to get hold of a person at Wesbank whom can give me feedback regarding a overdue license disc. keep getting put through to collections. i need to speak to customer services and when i finally get put through i get put on hold for ages on average 10 to 15 min only to then be put through to the incorrect person!!!!! Wesbank your customer service is lacking. Catch a wake up and stop riding the COVID-19 Wave!!!!!!!!!!!!!1