KM
Kingsley M
1 reviews | Active since Sept 2012
09 Sept 2020, 09:27
Wesbank Service is appaling
The staffs needs to go back to work now. The system have become so disfuntional with their staffs working from home. Spent 2 weeks trying to get answers. Called in but get tossed from one department to another. Its sad what happening at Wesbank this period. My profile is dented because of Wesbank incorrect entry and deficiencies.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
09 Sept 2020, 11:38Dear Kingsley,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Sept 2020, 11:38
Official
Dear Kingsley,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
KM
Kingsley M's updateReviewer Update
28 Sept 2020, 12:39Dear Wesbank,
Its sad that after 3 weeks of complaining here, my issue has still not been resolved even after so many promises. Patience called me and i have called in more than 10x to try resolve my Covid Extension. Every time i call, its a different person and all have told me it will be resolved that they only have a small team working on Covid Extension. Some have told me a superior will call me. I am still waiting.
Why is Wesbank so inefficient at this point? My account was mistakenly over debited and the bank had to reverse it. My extension was granted but i still see amount allocated to my statement and interest are been excessively charged.
Its sad that after 3 weeks of complaining here, my issue has still not been resolved even after so many promises. Patience called me and i have called in more than 10x to try resolve my Covid Extension. Every time i call, its a different person and all have told me it will be resolved that they only have a small team working on Covid Extension. Some have told me a superior will call me. I am still waiting.
Why is Wesbank so inefficient at this point? My account was mistakenly over debited and the bank had to reverse it. My extension was granted but i still see amount allocated to my statement and interest are been excessively charged.
KM
Kingsley M's update28 Sept 2020, 12:39
Reviewer Update
Dear Wesbank,
Its sad that after 3 weeks of complaining here, my issue has still not been resolved even after so many promises. Patience called me and i have called in more than 10x to try resolve my Covid Extension. Every time i call, its a different person and all have told me it will be resolved that they only have a small team working on Covid Extension. Some have told me a superior will call me. I am still waiting.
Why is Wesbank so inefficient at this point? My account was mistakenly over debited and the bank had to reverse it. My extension was granted but i still see amount allocated to my statement and interest are been excessively charged.
Its sad that after 3 weeks of complaining here, my issue has still not been resolved even after so many promises. Patience called me and i have called in more than 10x to try resolve my Covid Extension. Every time i call, its a different person and all have told me it will be resolved that they only have a small team working on Covid Extension. Some have told me a superior will call me. I am still waiting.
Why is Wesbank so inefficient at this point? My account was mistakenly over debited and the bank had to reverse it. My extension was granted but i still see amount allocated to my statement and interest are been excessively charged.