Wesbank service has gone to the dogs

We have requested that Wesbank change our banking details but last month the debit order still went off the original account. I have tried to phone to confirm if the account has been changed. Five phone calls to customer service, Five times entering my ID number, Five times having the number repeated back to me. Five times being put through to Collections. Five times being told that they will have to put me through to the Customer Service. Five times they put me through only to go through the entire rigmaroll again to end up back with Collections. Eventually demanded the manager. Was assured that the manager would phone me back in five minutes. 18 hours later am still waiting. Given up.

Wesbank's service has gone to the dogs.