JK
Johann K
1 reviews | Active since Feb 2024
07 Feb 2024, 14:01
Wesbank service enquiry very unrepsonsive
Write to service@... and getting no response. After a week? Seriously? Call the helpline- 15 minute call holdings and then line goes dead? Seriously? 1 star is too many.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
07 Feb 2024, 14:14Dear Johann K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Feb 2024, 14:14
Official
Dear Johann K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JK
Johann K's updateReviewer Update
12 Feb 2024, 11:38Thank you Zabonize. The reply here is appreciated.
My request for documents was sent 1 Feb, it is now the 12th.
Still no response.
My request for documents was sent 1 Feb, it is now the 12th.
Still no response.
JK
Johann K's update12 Feb 2024, 11:38
Reviewer Update
Thank you Zabonize. The reply here is appreciated.
My request for documents was sent 1 Feb, it is now the 12th.
Still no response.
My request for documents was sent 1 Feb, it is now the 12th.
Still no response.
JK
Johann K's updateReviewer Update
13 Feb 2024, 11:37Thank you I received automated emails that will hopefully resolve the issues.
I still suggest the phone call for service is awful, bu the automated email is slow yet functional.
I still suggest the phone call for service is awful, bu the automated email is slow yet functional.
JK
Johann K's update13 Feb 2024, 11:37
Reviewer Update
Thank you I received automated emails that will hopefully resolve the issues.
I still suggest the phone call for service is awful, bu the automated email is slow yet functional.
I still suggest the phone call for service is awful, bu the automated email is slow yet functional.