Wesbank Service Centre: No response to enquiries

Item: WesBank
Rating: 1
Author: Chantal M

I have submitted a query on 15 March 2022, I have followed up on the query on 24 March 2022 and after calling the call centre, I threw in the towel after holding for 16 minutes.

All I want is a paid up letter for a car that was sold in 2017. If the Wesbank App had the information, I would gladly use it, but it does not and I have nowhere to turn right now.

It seems like Wesbank customer service just get worse by the day!!

Helpful (0)

Replies (1)

WesBank's replyOfficial

29 Mar 2022, 16:03

Dear Chantal ,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply29 Mar 2022, 16:03

Official

Dear Chantal ,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution